Refund Policy

Our Commitment

At ShelfLifePro, we stand behind our product. If you're not satisfied with our service, we offer a straightforward 14-day money-back guarantee. No questions asked.

Free Trial Period

Before you pay anything:

• 14-day free trial with full access to all features
• No credit card required to start the trial
• No automatic charges after the trial ends
• Simply cancel before the trial ends if you decide not to continue

14-Day Money-Back Guarantee

If you subscribe to a paid plan and decide it's not for you:

• You have 14 days from your first payment to request a full refund
• We'll refund 100% of your subscription fee
• No questions asked, no complicated forms
• Just email us at team@shelflifepro.net with your refund request

This guarantee applies to all subscription plans - Starter, Growth, Professional, and Enterprise.

What's Refundable

The following are eligible for refunds:

• Monthly subscriptions: Full refund within 14 days of payment
• Annual subscriptions: Full refund within 14 days of payment
• Plan upgrades: Refund of the upgrade charge within 14 days

What's Not Refundable

The following are not eligible for refunds:

• Setup fees: One-time setup and onboarding fees are non-refundable after services have been delivered
• After 14 days: Refunds cannot be issued more than 14 days after payment
• Partial months: If you cancel mid-month after the 14-day period, no prorated refunds are provided
• Add-on services: Custom development, consulting, or training services are non-refundable once delivered
• Third-party services: Payment processing fees, SMS charges, or other third-party costs

How to Request a Refund

To request a refund within the 14-day guarantee period:

1. Email us: Send an email to team@shelflifepro.net
2. Include details: Provide your account email and the reason you're requesting a refund (optional but helpful)
3. We'll process: We'll process your refund within 2-3 business days
4. Receive refund: The refund will appear in your account within 5-10 business days, depending on your bank

Cancellation Policy

You can cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You'll continue to have access until the end of the paid period
• No refunds for the remaining days in your billing cycle (unless within the 14-day guarantee period)
• You can re-subscribe at any time in the future
• Your data will be retained for 90 days after cancellation

Refund Processing Time

Once we approve your refund request:

• Processing: We process refunds within 2-3 business days
• Bank processing: Your bank may take an additional 5-10 business days to credit your account
• Refund method: Refunds are issued to the original payment method
• Confirmation: You'll receive an email confirmation when the refund is processed

Account Suspension Due to Non-Payment

If your payment fails or your account is suspended for non-payment:

• Your account will be suspended immediately
• You'll have 7 days to update your payment method and settle any outstanding balance
• After 7 days, your data will be moved to archive status
• After 90 days of non-payment, your data will be permanently deleted
• No refunds will be issued for periods when your account was suspended

Abuse Prevention

We reserve the right to refuse refunds in cases of suspected abuse, including but not limited to:

• Repeated sign-ups and refund requests
• Excessive data extraction before requesting a refund
• Violation of our Terms of Service
• Fraudulent activity or payment disputes

Disputes and Chargebacks

Please contact us before filing a chargeback with your bank:

• We're happy to resolve any billing issues directly
• Chargebacks result in additional fees and complications
• If a chargeback is filed, we may be required to suspend your account
• We will provide all transaction records to the bank if a dispute is filed

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about our refund policy or need to request a refund:

• Email: team@shelflifepro.net
• WhatsApp: +1-800-SHELF-PRO
• Address: Chennai, Tamil Nadu, India

Service Provider: Kalivers Pvt Ltd